Is your amazon account closed? Do you want to know the reason for its closure? Do you want to know how to reopen your closed amazon account? If you need answers to these questions, then you are in the right place. This content is specially for amazon account holders who unfortunately have their accounts closed or locked.
Amazon Account Closed
Do you have a buyer, seller or drop shipping account with amazon? Whichever purpose you are using your amazon account for, you still might find yourself in this unfortunate position. Amazon is the biggest online buying and selling platform, so therefore due to this status, they have invested a lot into making the platform a safe and secure place and they won’t hesitate to block, lock or close any account they deem fit.
Reasons Your Amazon Account May Be Locked
There are various reasons as to why your amazon account may be locked. There have been series of complaint over the years by some amazon account holders, especially drop shippers. Some persons actually think amazon do not like drop shippers. How true is this? Drop shippers make lots and lots of money for amazon, so why would anyone think that amazon do not like drop shippers? If you are using amazon as a marketplace to showcase your products, it would be very bad for business if your account is locked. Below are some possible reasons as to why amazon may lock your account.
Entering Fake Login Information
When you enter wrong or fake login information a couple of times, amazon may be forced into closing your account. This is done in a bid to protect that account from fraudsters or scammers. Most of the times, people often think that drop shipping is not allowed by amazon. For this reason thereof they start by entering fake information such as wrong name, shipping address and billing address. Doing this will not save your account or trick amazon. Once an order is placed by you, the platform matches your billing address associated with your debit or credit card and your default amazon account. If the details do not match, your account will be closed, so therefore be careful.
High Return Volumes
Amazon keeps track of how often a person returns its products on average. If the number of returns you have is high, the more chance your account gives to a possible lock. To keep your account from being closed make sure you keep the number of your returns on a low. Returns are usually free. This therefore means that amazon foots the shipping bills and they don’t want that.
Logging In From Different Locations and Devices
Using different IP addresses from different locations to login to your amazon account is not a great idea. Once amazon’s security system detects such activity, your account might be locked. Amazon might think that such account has been hacked or stolen.
How to Unlock Amazon Account
Unlocking amazon account is easy but kind of stressful. It will take quite sometime before you closed account can be reopen. Once you notice your amazon account is locked, the first thing to do is to contact amazon. There are four different ways to contact amazon and they are;
- And fax.
These are the four different ways through which amazon can be contacted. The fastest of these four major ways is via chatting or call. Email is also another option but it is not as fast and precise as chat and calling. Fax is another method, but it is not recommended.
Steps in Re-opening Your Closed Amazon Account
When you have noticed your account has been closed, immediately you should think of contacting amazon. Before contacting them you need to prepare your documents for verification such as
- Gift card receipt.
- Amazon account serial number.
- Default amazon account shipping address.
- Bank statement with debit or credit card used in payment with billing address on it.
Once these documents are in place, it is time to contact them. Go to www.amazon.com/help/support. Here you can submit an appeal form. After submitting the appeal form, here comes the waiting period. It will be better for you to reach an account supervisor or specialist. This way you will be replied faster. Your account will be scrutinized and reviewed of course for 24-48 hours.
After your account has been reviewed, you will be told the reason why your account was closed or locked and then be placed on hold. Contact them again in 48 hours. Keep up with the process and you will be answered and hopefully your account will be reopened. You have t be patient, insistent and persistent during this period if you really want your account to be opened.